Fast food restaurants, many of which use pickup shelves filled with brown paper bags and white slips, lose about $100 per day from stolen orders according to Apex Order Pickup Solutions, a pickup locker manufacturer.
Pickup shelf theft is consequential to both the business and the consumer and needs to be prevented through increased security.
If an order goes missing, restaurants have to remake it, essentially doubling food and labor costs for the order and upsetting the customer, decreasing their chances of returning.
Returning customers are incredibly beneficial for a business as they account for one-third of a restaurant’s revenue, according to Restaurant Engine.
Reports from several fast-food establishments have indicated that restaurants lose more than $20,000 a year from stolen orders, which decreases the already minimal money made from off-premises orders.
This theft impacts restaurants by increasing supply costs, labor costs and decreasing customer satisfaction and return rates. Fast-food establishments that use pickup shelves need to implement methods to prevent order theft, including keeping food behind a counter or in a passcode-accessible locker.
